Frequently Answer Questions
ORDERS & CUSTOMIZATION
If any assistance is required to place an order on Deal Delight, please contact our Customer Support Executive on +91 9424577841 or email us on: firstname.lastname@example.org
Once your order is processed, you will receive a notification via E-mail/ SMS. How do I use my coupon code? Enter your coupon code into the “Coupon Code” field in your cart and apply it before you proceed to checkout.
Deal Delight takes pride in its latest Printing Technology and Quality Check Department. Colors are matched to perfection for the final product, however, there may be a little variation in what you see on screen and the actual product, as the images on the web are optimized for better viewing experience
Yes, you can get your own design created by our designer for your order. An extra charge will be applicable for the same. Once you share the idea of a design, we shall quote you estimated time to create the design along with the chargeable amount. For further queries, feel free to contact us on +91 9424577841 or email us on: email@example.com
You can pay for your order through Debit Cards/ Credit Cards/ Net Banking of all major banks. Note: Personal cheques/ DD/ cash/ Money orders or any other payments by regular, posted mail are not accepted by Deal Delight
COD is currently not available at Deal Delight.
We only accept payments made by credit/ debit cards that are issued in India. For Credit cards: We accept payments made using Visa, MasterCard, Maestro Card & American Express credit cards. You will need your card number, expiry date and three-digit CVV number (found on the backside of your card) to pay using your credit card at checkout. After entering these details, you will be redirected to the bank’s secure page for entering the online 3D Secure password to complete the payment. For Debit cards: We accept payments made using Visa, MasterCard, Maestro Card & American Express debit cards. You will need your card number, expiry date (optional for Maestro cards) and three-digit CVV number (optional for Maestro cards) to pay using your debit card at checkout. After entering these details, you will be redirected to the bank’s secure page for entering your online password (issued by your bank) to complete the payment.
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively. The 3D Secure password acts as an additional layer of security for your online credit/ debit card transactions through identity verification. This password is created by you & shall be known only to you; thus ensuring that only you can use your card for online purchases.
You can register for the 3D Secure password for your credit/ debit card by visiting the bank’s website
You can use your bank’s Internet Banking service to make payment towards your order on Deal Delight. By using this feature you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking for all major banks of India.
All your card details & payment transactions are 100% secure at Deal Delight. The secure server software (SSL) we use encrypts all payment information you input before it is sent to us; hence your data arrives privately and unaltered to our server and no one can gain access to your personal information provided by you.
We regret the inconvenience. Send us a query mail directly from “Contact Us” section mentioning your transaction details and we will look into it immediately or call us on +91 9424577841.
CANCELLATION & RETURNS
In order to request a Return or Exchange; ‘Contact Us’ with your query on your Return/ Exchange. We will soon arrange for either a refund or exchange based on our Cancellations & Returns policy.
1. Exchange will be accepted only if there is a size issue, printing error or if the product received by you is damaged or incorrect.
2. We accept returns for only unused & un-customized products.
3. Returns are acceptable if made within 3 days of receiving the order.
4. Product should be in the same condition that you have received it.
5. Product should be returned with its Invoice & original packaging. 6. For size issues, you need to courier the product at the address mentioned on the website.
7. Pick up for your return will be generated only if (a) you receive an incorrect product (b) you receive items in damaged condition, as validated or defective by a Deal Delight expert or (c) you receive product with printing error. P.S: A refund will be processed via credit note.
SHIPPING & DELIVERY
Yes, we try to service every order through our preferred courier partners and Indian post. However, in case of Legal restrictions or natural calamities, if any, there may be a delay in shipping a particular product to your location.
Usually, Deal Delight delivers every ordered product within 5-10 working days.
Why does the delivery date not correspond to the delivery timeline of X-Y working business days?
It is possible that our courier partners might have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. Usually In this case, we might add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
In case you made any errors in giving your shipping details, it is suggested you contact our customer support executive immediately on firstname.lastname@example.org or +91 9424577841.
A If you see your package open, torn or damaged at the time of delivery, then please do not accept it. Return it back to the delivery person and report this concern immediately by contacting our Customer Support executive on: email@example.com or +91 9424577841.
All your ordered products are insured against theft and damage during the shipping process.
Deal Delight will arrange for a pick up of the Return only if: (a) you receive product in damaged condition, as validated of being defective by a Deal Delight expert, (b) you receive an incorrect product, (c) you receive product with printing error. For the rest of the cases, you need to courier the product at the address mentioned on the website.
Deal Delight provides a prepaid return shipping service only in cases where: (a) you receive product in damaged condition, as validated of being defective by a Deal Delight expert, (b) you receive an incorrect product, (c) you receive product with printing error. For rest of the cases, you need to courier the product at the address mentioned on website